Getting Started
This section describes how to create your portal account, sign in, and recover access to RLM Cloud.
Receiving an Invitation
You do not create your own portal account. Instead, an Admin user creates your user record, and you receive an emailed invitation link. The invitation link is valid for 48 hours; if it expires, ask your administrator to send a new invitation.
Opening the invitation link takes you to an account setup page. On this page you set:
First name
Last name
Password
Password Requirements
Passwords must meet the following requirements:
At least 12 characters.
A mix of uppercase and lowercase letters.
At least one number.
At least one symbol.
Signing In
To sign in, go to https://cloud.reprisesoftware.com and enter your email address and password on the sign-in page, then press Sign In. A Forgot password link appears below the Sign In button.
Account Lockout
For security, the portal locks an account after 5 failed sign-in attempts. The account remains locked for 15 minutes, and the sign-in page displays the message:
You can wait for the 15-minute lockout to expire, or an Admin can unlock your account immediately from Admin > Users.
Forgot / Reset Password
If you forget your password, use the Forgot password link on the sign-in page to request a reset link by email. Requests are throttled to roughly one every 60 seconds. The reset link expires 30 minutes after it is sent; request a new link if it expires before you use it.
After Sign-In
After you sign in, you land on the Cloud Servers page. The persistent left sidebar provides navigation to the main areas of the portal — Cloud Servers, Products, Companies (labeled Customers), ID Licensing, Logs & Reports, and the Admin area for Admin users.
To begin your first tasks managing license servers, see Cloud Servers.